Terms & Conditions

TERMS AND CONDITIONS

Monthly Storage Contract between Fort Knox Self Storage and the Customer

These Terms and Conditions apply to the storage services provided by Fort Knox Storage (Wisbech) Limited (trading as Fort Knox Self Storage).

These Terms and Conditions are accepted when You sign up for storage, make payment and/or move Your belongings into a storage Unit at Fort Knox Self Storage. By doing so, You confirm that You have read, understood and agree to be bound by these Terms and Conditions.

This Agreement is made between Fort Knox Storage (Wisbech) Limited (trading as Fort Knox Self Storage) and the Customer. Together with the storage agreement and any additional terms specifically agreed in writing, these Terms and Conditions set out the Customer's rights, obligations and responsibilities in relation to the storage Unit supplied to the Customer.

You must notify Us immediately if any of Your contact details, including Your postal address, telephone number or email address, change.

Facility Owner Details

Facility Owner: Fort Knox Storage (Wisbech) Limited
Trading as: Fort Knox Self Storage
Company Number: 17383604
Address: 10 Boleness Road, Wisbech, PE13 2RB
Telephone: 01945 750001
Email: contact@fortknoxstorage.co.uk
Website: fortknoxstorage.co.uk

KEY POINTS

Please note the following important points from these Terms and Conditions:

You must own the Goods or be authorised by the owner to store them.
Storage Fees must be paid in advance and on time.
If You do not comply with these Terms and Conditions, We may have certain rights, including restricting access to the Unit and, where legally permitted and subject to the required notices and procedures, exercising Our rights over the Goods, including selling or disposing of them.
There is no Deposit payable under this Agreement.
You are responsible for securing the Unit.
You must not store dangerous, illegal, stolen, perishable, environmentally harmful, explosive or otherwise prohibited Goods.
You must check that the Unit is suitable for storing Your Goods.
Our liability for loss of or damage to Goods is subject to the limitations set out in these Terms and Conditions and applicable law.
We are not liable for events outside Our reasonable control.
Goods are stored at Your risk and You are responsible for ensuring that they are adequately insured unless We have expressly agreed otherwise in writing.
Batteries must not be charged in the Unit and specific conditions apply to the storage of batteries.
We may collect, use and share Your personal information in accordance with applicable data protection law and Our Privacy Notice.
Any special terms agreed between You and Us will be recorded in writing.
Where a statutory cancellation or cooling-off right applies, that right will be dealt with in accordance with applicable law.
Normal Facility access is available 24 hours a day, 7 days a week, 365 days a year, subject to the terms of this Agreement and any temporary restrictions reasonably required for safety, security, maintenance or emergencies.
Customers wishing to terminate the Agreement must give one month's written notice.

DEFINITIONS

"We", "Us" or "Our" means Fort Knox Storage (Wisbech) Limited, trading as Fort Knox Self Storage.

"You" or "Your" means the customer named in the storage agreement.

"Agent" means any person whom You authorise to access the Unit on Your behalf or who accompanies You and whom We permit to access the Facility.

"Agreement" means the agreement between You and Us for the provision of storage, comprising the storage agreement, these Terms and Conditions and any additional terms agreed in writing.

"Facility" means the building, storage Units, external storage containers, access areas, car parks and other land or premises operated by Fort Knox Self Storage at 10 Boleness Road, Wisbech, PE13 2RB, or such other premises as may be notified to You.

"Property", "Your Property" or "Goods" means any goods, belongings, possessions, equipment, stock or other items stored by You in the Unit.

"Storage Period" means the period commencing on the Storage Start Date stated in the storage agreement and ending when the Agreement is terminated in accordance with these Terms and Conditions.

"Unit" means the storage Unit or other segregated storage area allocated to You by Us for the purpose of storing Your Goods.

"Storage Fee" means the fee payable by You for the storage service, as specified in the storage agreement or subsequently notified to You in accordance with these Terms and Conditions.

"Due Date" means the date on which a Storage Fee or other amount becomes payable.

STORAGE

1. Provided that all Fees have been paid when due and subject to these Terms and Conditions:

(a) You are granted a licence during the Storage Period to store Goods in the Unit allocated to You by Us and only in that Unit;

(b) You are deemed to have knowledge of the Goods stored in the Unit; and

(c) You warrant that You are the owner of the Goods stored in the Unit and/or are legally authorised to store and deal with them in accordance with this Agreement.

2. We:

(a) do not have and will not be deemed to have knowledge of the Goods stored by You;

(b) do not grant You a lease or tenancy of the Unit or any part of the Facility and nothing in this Agreement creates a landlord and tenant relationship; and

You do not have any right to exclude Us from the Facility or the Unit.

3. This Agreement comes into existence when We accept Your application for storage. The Storage Period will begin on the date agreed with You and stated in the storage agreement.

COSTS AND PAYMENT

4. There is no Deposit payable under this Agreement.

5. You are responsible for paying:

(a) the Storage Fee stated in the storage agreement or as subsequently notified to You in accordance with these Terms and Conditions.

The first payment will normally be taken when Your storage booking is accepted. Subsequent Storage Fees are payable in advance on the applicable payment date or Due Date.

It is Your responsibility to ensure that payment is made directly to Us, in full and on time, throughout the Storage Period.

We may provide invoices or payment confirmations electronically.

Payments will only be treated as received once they have reached Us in cleared funds.

(b) any reasonable late payment charge that has been notified to You in advance;

(c) any reasonable costs properly incurred by Us in recovering overdue Storage Fees or enforcing this Agreement, including reasonable administrative, debt recovery and legal costs where applicable;

(d) any applicable taxes or government charges properly payable in connection with the storage service; and

(e) reasonable cleaning, repair, replacement or disposal charges arising under these Terms and Conditions.

Where You have more than one storage agreement with Us, We may, where legally permitted, apply payments made by You against the oldest outstanding amount owed by You.

If You make a part payment, acceptance of that payment will not prevent Us from pursuing any remaining amount lawfully due.

DEFAULT – ACCESS RESTRICTIONS AND RIGHTS OVER GOODS

6. If any Storage Fee or other amount properly due under this Agreement remains unpaid after its Due Date, We may, subject to applicable law and any required notice:

(a) restrict or refuse Your access, and the access of Your Agents, to the Goods, Unit and Facility;

(b) secure or overlock the Unit;

(d) move the Goods to another Unit or secure location and charge You reasonable costs incurred in doing so; and/or

(e) exercise any right of lien or other remedy available to Us by law or under this Agreement.

We may continue to charge Storage Fees while an amount remains outstanding, subject to applicable law.

Where discounts, promotional rates or periods of free storage were conditional upon payment being maintained throughout an agreed minimum period, We may recover any amount properly payable under the terms of the relevant promotion.

7. If, following expiry or termination of this Agreement for any reason, You fail to remove all Goods from the Unit, We may, subject to applicable law and the procedures set out in these Terms and Conditions, treat the Goods as abandoned and may sell or dispose of them.

You remain liable for any Storage Fees properly due and reasonable costs incurred until the Goods are removed, sold or disposed of.

8. Before selling or disposing of Goods due to non-payment or abandonment, We will provide written notice requiring You, as appropriate, to:

(a) pay the outstanding Debt; and/or

(b) remove the Goods from the Unit.

Notice will normally be sent to the last postal address and/or email address notified to Us by You.

You are responsible for keeping Your contact details up to date.

If You fail to pay the Debt or remove the Goods within the period stated in the notice, We may take further action in accordance with applicable law, including exercising any lawful lien or power of sale.

Where Goods are sold, We will seek to obtain a reasonable price in the circumstances, taking account of the nature, condition and likely value of the Goods and the reasonable costs of sale.

9. Where Goods are lawfully sold, the proceeds will first be applied towards reasonable costs properly incurred in removing, storing and selling the Goods and then towards sums properly owed by You.

If the sale proceeds are insufficient to discharge the amounts due, You remain responsible for the balance, subject to applicable law.

If sale proceeds exceed the amounts properly due to Us and the reasonable costs of sale, We will take reasonable steps to return the surplus to You.

10. If, in Our reasonable opinion, Goods are not saleable, fail to sell, or are of insufficient value to justify the reasonable costs of attempting to sell them, We may dispose of the Goods in accordance with applicable law.

We may also take immediate reasonable action where Goods are dangerous, unlawful, environmentally harmful, contaminated, severely damaged or present a risk to persons or property.

Where reasonably practicable, We will notify You after taking such action.

11. Any items left unattended in communal areas, access areas, car parks or outside Your Unit may be removed.

Where such items appear to have been abandoned, We may treat them as abandoned and may dispose of them in accordance with applicable law.

ACCESS

12. You may access the Unit 24 hours a day, 7 days a week, 365 days a year, subject to these Terms and Conditions.

We may temporarily restrict or suspend access where reasonably necessary for:

(a) maintenance or repairs;

(b) emergencies;

(d) security reasons;

(e) compliance with the requirements of a competent authority; or

(f) circumstances beyond Our reasonable control.

Where reasonably practicable, We will provide advance notice of planned restrictions to access.

13. Normal access to the Facility is included in the Storage Fee unless otherwise stated in the storage agreement.

We may impose reasonable temporary access restrictions where required for safety, security, maintenance or operational reasons.

14. Only You and Your authorised Agents may access the Unit.

You are responsible for the actions of Your Agents and must ensure that they comply with these Terms and Conditions and any reasonable site rules.

We may require You or any person seeking access to provide satisfactory proof of identity.

We may refuse access to any person who cannot provide satisfactory identification or whom We reasonably consider presents a security or safety risk.

15. We may refuse or restrict access where:

(a) money is properly owed to Us;

(b) the Agreement has been breached;

(d) We are required or authorised to do so by law or by a competent authority.

16. You must not give keys, access codes or other means of access to Your Unit to anyone other than Your authorised Agent.

You remain responsible for any person whom You permit to access the Unit.

17. You authorise Us, Our employees, agents and contractors to enter the Unit where reasonably necessary:

(a) on reasonable notice, to inspect the Unit or carry out repairs, maintenance or alterations;

(b) without prior notice, in an emergency or where reasonably necessary to prevent injury or damage to persons or property;

(d) where We are required or authorised to do so by the Police, Fire and Rescue Service, Trading Standards, HM Revenue & Customs, another competent authority or a court; or

(e) to exercise Our lawful rights under this Agreement, including rights relating to unpaid Fees, relocation, removal or disposal of Goods.

We may break a lock where reasonably necessary to exercise these rights.

PROHIBITED GOODS

18. You must not store, or allow anyone else to store, any of the following in the Unit:

(a) food or perishable goods unless they are securely packaged so that they are protected and do not attract vermin;

(b) living creatures;

(d) firearms, explosives, weapons or ammunition;

(e) chemicals, radioactive materials, biological agents, toxic waste, asbestos or other hazardous substances;

(f) any item that emits dangerous fumes or persistent offensive odours;

(g) illegal goods or substances, stolen goods, counterfeit goods or goods obtained unlawfully;

(h) goods which are environmentally harmful or present a material risk to property or persons;

(i) cash, deeds, securities or other financial instruments;

(j) items of exceptional or irreplaceable personal value where their value cannot reasonably be assessed financially; or

(k) any other Goods which We reasonably determine are unsuitable or unsafe for storage at the Facility.

19. You must not use portable heaters or other unauthorised heating equipment in the Unit.

20. Batteries

You must not store in any Unit:

(a) Lithium-ion batteries exceeding 160 Wh unless they are permanently built into otherwise permitted Goods and cannot reasonably be removed;

(b) portable battery chargers, power banks or similar portable power sources;

(c) more than five (5) E-Scooters, E-Bikes, E-Skateboards or similar battery-powered vehicles unless their batteries have been removed and are not stored in the Unit; or

(d) more than ten (10) laptops, tablet computers, children's toys or similar items containing built-in batteries.

20.1 When storing permitted Goods containing batteries, You must ensure that:

(a) the Goods are free from visible physical damage or faults;

(b) the Goods are stored safely and securely;

(d) there is adequate air circulation around the Goods.

Where practicable, batteries should be stored at the lowest safe practical state of charge.

Batteries and battery-powered equipment must not be charged inside the Unit unless We have expressly authorised this in writing.

20.2 You will be responsible for losses, damage and reasonable costs arising from Your breach of this Clause 20, subject always to applicable law.

CONDITIONS OF USE

21. You are solely responsible for securing the Unit and ensuring that it is properly locked whenever You are not inside it.

We are not responsible for an unlocked Unit or for Goods left outside a locked Unit.

You must not place a padlock or other device in any position that prevents Us from exercising Our lawful overlocking or emergency access rights.

Where applicable, You must also secure external gates and doors after entering or leaving the Facility.

22. You may use the Unit solely for storage.

You must not, and must not allow anyone else to:

(a) use the Unit as an office, residence, sleeping accommodation, business address or mailing address;

(b) carry out any business activity from the Unit unless expressly authorised by Us in writing;

(d) do anything that could invalidate or materially increase the premium under Our insurance or that of another person;

(e) paint, alter, drill into or attach anything to the Unit without Our prior written consent;

(f) connect electrical, water, gas or other utilities or services to the Unit unless expressly authorised by Us;

(g) cause damage to the Unit or Facility;

(h) obstruct access routes, fire exits, communal areas or other parts of the Facility; or

(i) leave rubbish, waste or other items in communal areas.

23. You must keep the Unit clean and in good condition throughout the Storage Period.

If You cause damage to the Unit or Facility, or leave the Unit or surrounding areas dirty or containing rubbish, We may charge You the reasonable costs of cleaning, repair, replacement, restoration or disposal.

24. You and Your Agents must:

(a) take reasonable care while on the Facility;

(b) respect other customers, staff and visitors;

(d) comply with reasonable instructions from Our staff, agents and contractors; and

(e) comply with all reasonable site, safety and security rules notified by Us.

25. This Agreement does not give You exclusive possession of the Unit.

We reserve the right, where reasonably necessary, to relocate You to another Unit of substantially equivalent size and suitability.

Where We require relocation for operational reasons, We will provide reasonable notice where practicable.

If an emergency, safety issue or other urgent incident requires immediate closure of the Unit or part of the Facility, We may relocate the Goods on shorter notice.

Where relocation is required by Us and is not caused by Your breach of this Agreement, We will act reasonably in relation to any reasonable removal costs agreed with You in advance.

Following relocation, the Agreement will continue on the same terms unless otherwise agreed in writing.

26. You are responsible for ensuring that the Unit is suitable for the Goods You intend to store.

You should inspect the Unit before placing Goods inside and periodically thereafter.

We do not warrant that a particular Unit is suitable for any particular type, size, quantity or value of Goods.

Unit dimensions are approximate. If exact dimensions are important to You, You must check them with Us before entering into the Agreement.

27. We may reasonably refuse storage of, or require You to remove, any Goods which We reasonably consider create a risk to persons, property, the Facility or other customers.

28. You must notify Us in writing of any change to Your contact details within 48 hours of the change.

You agree that We may contact any emergency contact or other authorised contact person provided by You where reasonably necessary in connection with the Agreement, an emergency, unpaid Fees or the safety and security of the Facility.

RISK AND RESPONSIBILITY

29. We will take reasonable steps to provide access to the Facility and Unit 24 hours a day, 7 days a week, 365 days a year.

However, We will not be responsible for loss or damage arising from temporary inability to access the Facility or Unit where this results from maintenance, repair, emergency, security measures, circumstances beyond Our reasonable control or other circumstances where We are not legally responsible.

Nothing in these Terms and Conditions excludes or limits any liability which cannot lawfully be excluded or limited.

30. Subject to applicable law, We are not liable for:

(a) loss of profit, loss of business, business interruption or other indirect or consequential loss;

(b) loss of or damage to Goods except to the extent caused by Our negligence, breach of contract or other liability which cannot lawfully be excluded;

(d) loss caused by the acts or omissions of You or Your Agents.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

31. Insurance
We do not insure Your Goods.

Unless otherwise expressly agreed in writing, You are responsible for ensuring that Your Goods are adequately insured for their full replacement value throughout the Storage Period.

You should check with Your insurer that Your policy covers Goods while stored in a self-storage facility and that the level of cover is adequate.

We do not provide insurance advice and any documents provided to Us as evidence of insurance do not constitute Our approval of the policy or confirmation that it provides adequate cover.

32. Indemnity

To the extent permitted by law, You will be responsible for reasonable losses, claims, liabilities, damages, costs and expenses incurred by Us as a result of:

(a) Your use of the Unit or Facility;

(b) the storage of Goods by You;

(d) the acts or omissions of Your Agents; or

(e) Your unlawful use of the Unit or Facility.

This Clause does not require You to indemnify Us for losses caused by Our own negligence, breach of contract or other liability which cannot lawfully be transferred to You.

33. You must comply with this Agreement and all laws and regulations applicable to Your use of the Unit and the storage of Your Goods.

You are responsible for ensuring that the Goods and the manner in which they are stored comply with all applicable legal requirements.

34. If We reasonably believe that You are not complying with applicable law or these Terms and Conditions, We may take reasonable steps to protect persons, property and the Facility.

This may include restricting access, entering the Unit, contacting relevant authorities, requiring removal of Goods or taking other action permitted by law.

35. Events Beyond Our Reasonable Control

We will not be liable for delay or failure to perform Our obligations where this results from circumstances beyond Our reasonable control.

Such circumstances may include, without limitation:

natural disasters;
fire, flood or severe weather;
power failure;
industrial action;
shortages of labour, materials or transport;
riots or civil disturbance;
terrorism or threat of terrorism;
epidemic or pandemic;
emergency restrictions;
acts of government or competent authorities;
criminal activity or attempted criminal activity;
interruption to telecommunications or security systems; or
other circumstances which We could not reasonably have prevented or overcome.

Where such circumstances occur, We will take reasonable steps to minimise their impact and restore normal services as soon as reasonably practicable.

PERSONAL INFORMATION

36. We collect and process personal information about You and any authorised contact or Agent in connection with providing and administering Our storage services.

We will process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, as amended or replaced from time to time.

Further information about how We collect, use, retain and share personal information and Your data protection rights is set out in Our Privacy Notice.

Privacy Notice: fortknoxstorage.co.uk/[INSERT PRIVACY POLICY PAGE]

37. Where You have provided appropriate consent, We may use Your contact details to send marketing communications about Our services and other products or services that may be relevant to You.

You may withdraw marketing consent at any time.

We may continue to contact You where necessary to administer Your Agreement, process payments, deal with security or safety matters, or comply with Our legal obligations.

COMMUNICATIONS AND NOTICES

38. We may contact You regarding day-to-day matters relating to Your storage Agreement by telephone, email, SMS or other contact details provided by You.

You agree to keep Your contact details up to date.

39. Formal notices relating to termination of the Agreement, significant changes to the services or terms, enforcement of rights, or the sale or disposal of Goods will be provided in writing.

Notices may be delivered by hand, post or email to the most recent contact details You have provided to Us.

Notices will be treated as received:

(a) when delivered by hand;

(b) when successfully transmitted by email, subject to there being no delivery failure notification; or

Any notice from You should be sent to:

Fort Knox Self Storage
10 Boleness Road
Wisbech
PE13 2RB

Telephone: 01945 750001
Email: contact@fortknoxstorage.co.uk

Where there is more than one Customer named in the Agreement, notice to any one Customer will normally be sufficient.

CANCELLING OR ENDING THE AGREEMENT

40. Cooling-Off Rights

Where You entered into this Agreement without physically attending the Facility and a statutory cancellation right applies to the Agreement, You may have a 14-day cooling-off period.

Where such a right applies, You may cancel within the applicable statutory period in accordance with the law.

If You request that storage services begin during the cooling-off period, You acknowledge that applicable law may permit Us to charge for services supplied up to the point of cancellation.

Any cancellation will require You to remove all Goods from the Unit in accordance with Our reasonable instructions.

You may contact Us to cancel using:

Telephone: 01945 750001
Email: contact@fortknoxstorage.co.uk
Post: Fort Knox Self Storage, 10 Boleness Road, Wisbech, PE13 2RB

41. Ending the Agreement

Unless otherwise agreed in writing, You may terminate this Agreement by giving Us at least one month's written notice.

The notice period will begin when We receive Your written notice.

We may terminate the Agreement by giving You at least one month's written notice, unless a shorter period or immediate termination is permitted under these Terms and Conditions or by law.

We may terminate the Agreement immediately or on shorter notice where legally permitted if:

(a) You are using the Unit for an illegal purpose;

(b) You store prohibited or dangerous Goods;

(d) You fail to remedy a remediable breach within a reasonable period after being asked to do so; or

(e) We reasonably consider that continued storage presents a material risk to persons, property or the Facility.

On termination, You must remove all Goods from the Unit by the Termination Date and leave the Unit clean and in good condition.

If Goods or rubbish remain in the Unit after termination, We may take action in accordance with Clauses 7 to 10 and 23.

You must pay all Storage Fees and other sums properly due up to the Termination Date.

42. You should inspect Your Goods when removing them from the Unit.

You should notify Us as soon as reasonably practicable if You discover any loss or damage which You believe may be Our responsibility.

43. Termination or expiry of this Agreement will not affect rights, remedies, obligations or liabilities which arose before termination.

OTHER TERMS

44. We may offer additional services from time to time.

Any additional service may be subject to separate terms and additional charges, which will be notified to You before the service is provided.

45. Changes to These Terms

We may reasonably amend these Terms and Conditions where necessary, including to reflect changes in law, regulation, the operation of the Facility, security requirements, technology or Our services.

Where a change materially affects Your rights or obligations, We will provide reasonable written notice.

Where required by law, You will have the right to terminate the Agreement before a material change takes effect.

46. Entire Agreement

You acknowledge and agree that:

(a) these Terms and Conditions, together with the storage agreement and any written special terms, constitute the Agreement between You and Us;

(b) You have not relied upon any representation or promise which is not included in the Agreement, except where such reliance cannot lawfully be excluded;

(c) descriptions or illustrations on Our website are intended to provide general information and do not necessarily form part of the Agreement;

(d) You have had the opportunity to raise questions about the storage service and these Terms and Conditions;

(e) any special terms agreed between You and Us must be recorded in writing;

(f) if We do not exercise a right immediately, this does not prevent Us from exercising that right later unless We expressly confirm in writing that We have waived it;

(g) no person other than You and Us is intended to have rights under this Agreement, subject to any rights which cannot lawfully be excluded;

(h) if any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law;

(i) You may not assign Your rights under this Agreement or transfer possession of the Unit or Goods to another person without Our written consent;

(j) We may transfer Our rights and obligations under this Agreement to another business, provided this does not adversely affect Your legal rights; and

(k) where there are two or more joint Customers, each Customer is responsible for complying with the Agreement and We may enforce the Agreement against any one or all of the joint Customers.

47. Governing Law and Disputes

This Agreement is governed by the law of England and Wales.

If a dispute arises between You and Us, both parties should first try to resolve the matter informally by contacting the other party and giving reasonable opportunity for the matter to be investigated and resolved.

Where appropriate, the parties may agree to use an independent mediation service before commencing court proceedings.

Nothing in this Clause prevents either party from seeking urgent court relief where necessary or from exercising any statutory rights available to them.

Any dispute which cannot be resolved will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights You may have as a consumer.

CUSTOMER ACKNOWLEDGEMENT

By signing up for storage, making payment and/or placing Goods into a Unit at Fort Knox Self Storage, You confirm that:

You have read these Terms and Conditions;
You understand the obligations placed upon You;
You are authorised to store the Goods;
You understand that the Goods are stored at Your risk, subject to Our legal responsibilities;
You will keep Your contact details up to date;
You will pay the Storage Fees when due;
You will not store prohibited Goods;
You will comply with the Facility's safety and security rules;
You understand that Facility access is normally available 24 hours a day, 7 days a week, 365 days a year;
You understand that You must give one month's written notice to terminate the Agreement; and
You agree to be bound by these Terms and Conditions.

FORT KNOX SELF STORAGE

Fort Knox Storage (Wisbech) Limited
Trading as Fort Knox Self Storage

10 Boleness Road
Wisbech
PE13 2RB

Company Number: 17383604

Telephone: 01945 750001
Email: contact@fortknoxstorage.co.uk
Website: fortknoxstorage.co.uk