Insurance

StoreProtect

Insurance is compulsory whilst Your Goods are in storage with Fort Knox Self Storage, unless You have opted for and are paying for StoreProtect, where StoreProtect is available and accepted by Us. StoreProtect provides enhanced liability protection for Your Goods and is intended to provide an alternative to arranging Your own insurance.

Although We strive to keep Your Goods as safe and secure as reasonably possible, events can occur which are outside Our reasonable control.

If You are storing Goods inside a container or storage unit where StoreProtect is available, You may be offered the option to purchase StoreProtect. StoreProtect is subject to the terms of this Addendum and may not be available for all types of storage or Goods.

Where StoreProtect is not available, You must arrange appropriate insurance with a regulated insurance provider and, where requested by Us, provide evidence of such insurance to contact@fortknoxstorage.co.uk before placing Your Goods into storage.

StoreProtect Addendum

Our Conditions restrict Our liability for loss of or damage to Your Property in accordance with the limitations set out in the Conditions and require You to arrange insurance cover for the Maximum Replacement Value of Your Property.

As an alternative, and where We agree to provide it, We can accept an enhanced liability for Loss or Damage which may occur during storage. “StoreProtect” means an agreement between You and Us under which We accept an enhanced liability for Loss or Damage to Your Property as described in this Addendum.

“StoreProtect Charges” means the additional charges payable by You for StoreProtect, as stated in Your Self Storage Agreement or otherwise notified to You by Us.

Please take the time to read these detailed terms carefully, in particular the section headed “Exclusions – what StoreProtect does not provide for”, as this contains circumstances where Our liability is limited or excluded.

Important: StoreProtect is not a contract of insurance. Fort Knox Storage (Wisbech) Limited (t/a Fort Knox Self Storage) is not an insurance company and is not acting as Your insurance agent. We are under no obligation to arrange an insurance policy in Your name.

StoreProtect is an agreement under which We accept an enhanced contractual liability, subject to the terms and conditions of this Addendum. We may, at Our option, arrange insurance to protect Our own liability, but this does not make You an insured person under any such policy.

StoreProtect may not be available in certain circumstances, and We reserve the right to decline StoreProtect where You have requested it.

Detailed Terms

Definitions

For the purposes of this Addendum, the following definitions shall apply:

“Property”, “Your Property” or “Goods” means any and/or all goods stored by You in a storage Unit allocated to You at Our Facility.
“Replacement Value” means the current cost of replacing Your Property as new, except for:
- household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
- any Goods which cannot reasonably be purchased new, such as antiques or works of art, where the Replacement Value shall be the current market value; and
- documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or the cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents.
“Maximum Replacement Value” means the maximum total Replacement Value of all Property stored by You at any time during the Storage Period.
“Loss” or “Damage” means identifiable loss, destruction of or damage to Your Goods, including theft following forcible entry, and loss or damage caused by the wilful acts or omissions or default of Us, Our employees, agents or representatives while the Goods are in the Unit or otherwise under Our care, custody or control.

StoreProtect – What Do I Receive?

In return for payment of the StoreProtect Charges, We agree to accept an enhanced liability for Loss or Damage to Your Property in accordance with this Addendum.

Where You have validly opted for StoreProtect and have paid all StoreProtect Charges when due, the standard £100 liability limit contained in the Conditions will not apply to Loss or Damage covered by StoreProtect.

Instead, subject to this Addendum, We accept liability for Loss or Damage to Your Property resulting from Our failure to exercise the level of care required under “Our Duty of Care under StoreProtect”, up to the lesser of:

the Maximum Replacement Value declared by You; or
the actual Replacement Value of the Property affected by the Loss or Damage,

and subject in each case to any Proportional Reduction and the exclusions and limitations contained in this Addendum and the Conditions.

Our liability under StoreProtect will commence when Your Property is placed by You into Your storage Unit and will cease immediately when Your Property is removed from Your storage Unit.

Our liability for Loss or Damage will be assessed, at Our option, by reference to the reasonable cost of:

repairing the Property;
cleaning the Property;
replacing the Property; or
compensating You for the Property,

whichever is the lesser reasonable amount.

We will not be liable for any depreciation in value following a repair.

Insurance

If You validly opt for StoreProtect and continue to pay the StoreProtect Charges when due, You will not be required to arrange separate insurance for Your Property in respect of the risks covered by StoreProtect.

You may nevertheless choose to arrange Your own insurance in addition to StoreProtect.

Claims Administration Fee

If You make a claim under StoreProtect which results in a settlement being offered or paid, We may deduct a £50 Claims Administration Fee from the settlement to cover reasonable costs associated with processing and administering the claim, subject to applicable law.

Our Duty of Care under StoreProtect

We are responsible for maintaining the Facility in a reasonably secure condition and will provide Our services with reasonable skill and care.

Our liability under StoreProtect shall be assessed by reference to the standard of care that would reasonably be expected of a careful operator of a self-storage facility in similar circumstances.

We will not be liable for Loss or Damage to the Goods, however caused, while the Goods remain in the Unit or under Our care, custody or control unless that Loss or Damage resulted from Our failure to exercise such reasonable care.

We will not be liable for Loss or Damage which could not reasonably have been avoided through the exercise of such care.

Your Responsibilities

To opt for and maintain StoreProtect, You must:

provide Us with an accurate Maximum Replacement Value during the booking process;
confirm Your wish to opt for StoreProtect;
pay the applicable StoreProtect Charges when due;
ensure that the Maximum Replacement Value remains accurate throughout the Storage Period;
notify Us promptly if the value of Your stored Goods increases beyond the Maximum Replacement Value declared by You; and
comply with all provisions of the Self Storage Agreement and this Addendum.

You remain responsible for properly packing, storing and securing Your Goods.

Proportional Reduction

If the Maximum Replacement Value You have declared is less than the actual total Replacement Value of all Your Property stored in Your Unit at the time of Loss or Damage, Our liability may be reduced proportionately.

For example, if the actual total Replacement Value of Your Property is £10,000, but You have declared a Maximum Replacement Value of £5,000, Your declared value represents 50% of the actual value.

If £3,000 worth of Your Property is lost or damaged, Our liability under StoreProtect would therefore be limited to £1,500, subject to the other terms, exclusions and limitations of this Addendum.

You are responsible for ensuring that Your declared Maximum Replacement Value is sufficient to represent the total Replacement Value of all Property stored in Your Unit.

Exclusions – What StoreProtect Does Not Provide For

StoreProtect cannot be accepted for:

any motorcar, motorbike, boat, caravan, motorhome or other motorised vehicle or trailer stored outside a Unit;
food or perishable Goods; or
Goods which are being delivered to or collected from You as part of a delivery or collection service.

For the Goods listed above, Our liability remains subject to the Conditions and You remain responsible for arranging appropriate insurance.

Restricted Goods

Our liability for Loss or Damage to certain categories of Goods is restricted.

Goods worth more than the amounts stated below must not be stored without Our prior written permission:

Jewellery, watches, precious stones, precious metals and stamps: £1,000 combined total;
Furs, fine art, perfumery, tobacco, cigars, cigarettes, beer, wine, spirits and similar goods: £15,000 combined total;
Electronic Items: £25,000 combined total.

For these purposes, “Electronic Items” means consumer and commercial electrical appliances and instruments, including but not limited to televisions, computers, laptops, tablets, mobile phones, cameras, hi-fi equipment and stereos.

Heavy electrical equipment such as switchgear, turbines and generators will not be regarded as Electronic Items for this purpose.

Excluded Liabilities

We shall not be liable under StoreProtect for any of the following:

mysterious disappearance or unexplained shortage of Your Property, except where such loss results from theft evidenced by forcible entry to Your Unit;
Loss or Damage first discovered after Your Property has been removed from the Facility;
loss of or damage to Your business, including indirect or consequential loss, lost profits, income or savings, wasted expenditure or business interruption;
Loss or Damage caused by moths, insects or vermin, unless arising from a source external to Your Unit;
ordinary leakage, ordinary loss in weight or volume, evaporation or the inherent nature of the Property;
leakage of liquid from any receptacle or container unless caused by a source external to Your Unit;
inherent vice or latent defect;
mould, mildew or rust, unless proven to have resulted from water ingress from a source external to Your Unit;
atmospheric or climatic causes, including Loss or Damage to Property which is unsuitable for storage;
electrical, electronic or mechanical derangement of Electronic Items or mechanical Goods;
Loss or Damage to Electronic Items resulting from configuration failure of controlling software and/or a microchip, except where directly caused by external physical damage resulting from a breach of Our duty of care;
any additional value an item may have acquired because it forms part of a pair or set, including the value of an undamaged part of a pair or set;
sentimental or personal value;
Loss or Damage resulting from Your or Your Agents' failure to comply with applicable laws or regulations;
Loss or Damage caused by any act or omission of You or Your Agents, including:
- failure to properly secure Your Unit after visiting;
- failure to properly pack or stack Goods;
- the manner in which Goods are stored;
- the conduct of You or Your Agents within the Unit or Facility; or
- the loading or unloading of Goods.

General Exclusions and Limitations

The exclusions and limitations contained in the Conditions continue to apply whether or not You opt for StoreProtect, except where this Addendum expressly provides otherwise.

There may be circumstances where Goods which You are not permitted to store under the Conditions are stored in Your Unit without Our knowledge.

Where You store Goods in breach of the Agreement, You agree that You bear the risk of any Loss or Damage to those Goods and StoreProtect may not apply.

We will not be liable under StoreProtect for any Loss or Damage unless You notify Us in accordance with the Liability Claim Notification provisions of this Addendum.

Maximum Liability

Our maximum liability under StoreProtect shall not exceed the lesser of:

the Maximum Replacement Value declared by You; or
the actual Replacement Value of the Property affected by the Loss or Damage,

subject to any applicable Proportional Reduction and all exclusions and limitations contained in this Addendum and the Conditions.

Nothing in this Addendum shall exclude or limit any liability which cannot lawfully be excluded or limited.

Why We Restrict Liability

It is not always possible to establish precisely how Loss or Damage occurred. We therefore need to limit or exclude liability in certain circumstances where it would not be reasonable for Us to accept responsibility.

StoreProtect is not insurance. You may choose to arrange Your own insurance separately, including where You consider that the level of protection provided by StoreProtect does not meet Your requirements.

Our Agreement

The Conditions form part of this StoreProtect Addendum and continue to apply in full.

If You validly opt for StoreProtect:

(a) We agree to accept the enhanced liability described in this Addendum, replacing the standard £100 liability limitation where StoreProtect applies;

(b) Our Duty of Care in respect of Your Property shall be as described in this Addendum; and

(c) the requirement in the Conditions for You to maintain insurance for Your Property becomes optional for so long as You remain entitled to StoreProtect.

All other provisions of the Conditions remain in force.

Failure to Pay StoreProtect Charges

If You fail to pay the StoreProtect Charges in full by the applicable Due Date, You will not benefit from the enhanced liability provided by StoreProtect for the period during which the StoreProtect Charges remain unpaid.

During such period, Our liability will instead be subject to the standard liability provisions contained in the Conditions, including the applicable £100 limitation, and You will be required to maintain appropriate insurance for Your Property.

At Our discretion, We may reinstate StoreProtect after all overdue StoreProtect Charges have been paid.

Reinstatement will not apply retrospectively to any Loss or Damage which occurred before StoreProtect was reinstated.

Cancellation of StoreProtect

Your Right to Cancel StoreProtect

You may cancel StoreProtect at any time by giving Us written notice before removing Your Property from storage.

Notice may be provided:

By email: contact@fortknoxstorage.co.uk

By post:
Fort Knox Storage (Wisbech) Limited
t/a Fort Knox Self Storage
10 Boleness Road
Wisbech
PE13 2RB

Telephone: 01945 750001

If You cancel StoreProtect before Your storage services commence, We will refund StoreProtect Charges paid by You, subject to any rights We may have under applicable law.

If You cancel StoreProtect after Your storage services have commenced, We will refund any StoreProtect Charges paid in advance for the period following the effective date of cancellation.

Following cancellation, You will be responsible for arranging appropriate insurance for Your Property.

Our Right to Cancel StoreProtect

Your entitlement to StoreProtect will automatically cease if You fail to make the StoreProtect Charges when due.

We may also cancel Your StoreProtect arrangement by giving You 30 days' written notice.

Where We cancel StoreProtect, We will refund any StoreProtect Charges paid by You in advance for the period following the effective cancellation date.

Effect of Cancellation

Following the effective cancellation date:

StoreProtect will no longer apply to Loss or Damage occurring after that date;
Our liability will revert to the standard liability provisions contained in the Conditions;
You will again be required to maintain appropriate insurance for Your Property; and
You remain responsible for complying with the notice provisions applicable to termination of Your storage agreement.

Your cancellation of StoreProtect does not automatically terminate Your storage agreement.

If You wish to terminate Your storage agreement, You must give one month's notice in accordance with the Conditions.